BLAZE Biker - Privacy Policy

Effective Date: 29 JULY 2024

Welcome to BLAZE Biker! We are dedicated to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy details how we collect, use, disclose, and protect your information when you use our mobile application, BLAZE Biker, which is designed to manage and accept delivery order requests from BLAZE Delivery. By using our app, you consent to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Personal Information

When you use BLAZE Biker, we may collect the following types of personal information:

• Contact Information: Such as your name, phone number, and email address.
• Location Data: Your GPS location to facilitate delivery routes and manage orders.
• Account Information: Information related to your account settings, preferences, and activity.

1.2 Usage Data

We collect information about how you interact with our app, including:

• Log Data: Details of your use of the app, including timestamps, features accessed, and crash reports.
• Analytics Data: Information on app usage patterns to improve our service.

1.3 Communication Data

We may also collect information from communications between you and our support team, including emails and chat logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and manage delivery orders, track your location, and provide updates and notifications.
• Account Management: To maintain and update your account, including handling account settings and preferences.
• Customer Support: To respond to your inquiries, provide support, and address any issues or concerns.
• App Improvement: To analyze usage patterns, enhance app functionality, and resolve bugs.
• Communication: To send you important updates, offers, and promotions related to BLAZE Biker and BLAZE Delivery.
• Legal Compliance: To comply with legal obligations and resolve disputes.

3. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as analytics providers. These providers are required to keep your information confidential and only use it for the services they provide.
• For Legal Reasons: If required by law or in response to legal requests, such as court orders or subpoenas, we may disclose your information to comply with legal obligations or protect our rights.
• In Connection with Business Transactions: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We use various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes implementing encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. We may also retain certain information for statistical or research purposes, provided it is anonymized.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information through the app settings.
• Opt-Out: You may opt out of receiving promotional communications by contacting us via this link https://wa.me/+971562827543
• Data Deletion: You may request the deletion of your account and personal information by contacting our support team via the link https://wa.me/+971562827543.

7. Third-Party Links

Our app does not contain links to third-party websites or services that are not operated by us. 

8. Children's Privacy

BLAZE Biker is not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy in the app and update the effective date. Your continued use of the app after any changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@blaze.africa

Thank you for using BLAZE Biker!